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The Cost of Inaction

What you decide (or don't decide) matters in the NOW

The Cost of Inaction

By: Ross Paterson

Are you stealing from yourself?

Check out our latest video below to learn how the Cost of Inaction is affecting your bottom line.


One of our favorite clients started from their living room table and is now a private equity-backed, $200 million per year company spanning the nation. The best part? It is still led by the second-generation sisters. We’re always blessed to help family businesses like these evolve and thrive.

After inviting us to train nine of their director-level leaders, we were asked for evidence of the ROI from the engagement. Private equity businesses love to keep score; however, it is difficult to tie leadership elevation and evolution directly to adjusted EBITDA. The company-wide ROI was undeniable:

  • One young director learned she didn’t have to do everything herself, and the other leaders in that region are prospering from her growth.

  • Every director learned to give/receive effective feedback, multiplying their ability to delegate, coach, motivate, and hold their teams accountable for results that matter.

  • The Texas Vice President got support and relief from handling nine regions of drama and personnel problem-solving, doubling her ability to focus on strategic priorities.

  • The leadership team discovered one of their regional directors was not aligned with the director’s role or the culture of the company, allowing them to upgrade this critical position.

 

The Cost of Inaction for untrained leaders is equally difficult to track. Low Engagement, High Turnover, Team Drama, Lost Customers. Tune in over the next few weeks while we share Xtra Mile Truths about ROI and COI for your team’s development.

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