“Soldiers will not follow any battle leader with confidence unless they know that he will require full performance of duty from every member of the team.” – General Dwight D. Eisenhower
This is an important idea in business, too.
In an effort to avoid conflict, and tough accountability discussions, business owners often ‘work around’ an underperformer. When we do this, people notice and the engagement of the rest of the team goes down.
Leaders who desire XtraMile results have to be better.